Fixing 'Unable to update PushTopic' Error in Zendesk
What does the 'Unable to update PushTopic' error mean in Zendesk for Salesforce?
The 'Unable to update PushTopic' error occurs when there is an issue syncing data between Zendesk and Salesforce. This error typically indicates a problem with permissions or the configuration of push topics in Salesforce.
To resolve this, ensure that your profile permissions are correctly set and that you are using an allowed field type per your sync filter criteria. Additionally, check your Salesforce push topic streaming allocations to verify how many push topics you are currently using. If necessary, disconnect and reconnect the integration in a private browser window to ensure the correct user and session are being used. For more detailed guidance, you can refer to theoriginal help documentation.
More related questions
How can I resolve the 'Unable to read PushTopic' error in Zendesk for Salesforce?
The 'Unable to read PushTopic' error suggests a problem with accessing push topics during data sync between Zendesk and Salesforce. This can be due to permission issues or incorrect push topic configurations. To fix this, make sure your profile…
What are push topics used for in Zendesk for Salesforce?
In Zendesk for Salesforce, push topics are used to sync specific data between the two platforms. They are essential for keeping your data up-to-date and consistent. Specifically, push topics in Zendesk are used for syncing data such as Account to…
How do I check my Salesforce push topic streaming allocations?
Checking your Salesforce push topic streaming allocations is crucial for managing data syncs with Zendesk. It helps ensure you are not exceeding your push topic limits. To check your allocations, log into your Salesforce account and navigate to the…
Why should I disconnect and reconnect the Zendesk for Salesforce integration?
Disconnecting and reconnecting the Zendesk for Salesforce integration can help resolve session-related issues that might be causing errors. This process ensures that the correct user and session are being used, which can be particularly helpful if…
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