Fixing Broken Workflows from Checkbox Tag Changes
Why does changing a checkbox tag break my Zendesk workflow?
Changing a checkbox tag in Zendesk can disrupt your workflow because it doesn't update existing tickets with the checked field. This can lead to unexpected behavior, such as the checkbox being unchecked if certain conditions are met.
To avoid this, it's important to perform a correcting backfill using automations before making changes to the tag. This ensures that all relevant tickets are updated with the new tag, maintaining the integrity of your workflow. For more details, check out theoriginal help article.
More related questions
How can I add a new tag to a checkbox field in Zendesk?
To add a new tag to a checkbox field in Zendesk, you need to set up an automation to backfill the checked tickets with the new tag before adding it. Create an automation with conditions that target tickets with the checkbox field checked and…
What steps should I take to update an existing checkbox tag in Zendesk?
To update an existing checkbox tag in Zendesk, you should first create an automation to replace the old tag with the new one across all relevant tickets. Set up an automation with conditions that identify tickets with the checkbox field checked and…
How do I remove a tag from a checkbox field in Zendesk?
To remove a tag from a checkbox field in Zendesk, you need to run an automation that deletes the tag from all relevant tickets before removing it from the field. Create an automation with conditions that target tickets with the checkbox field…
Can I add a tag to a checkbox field without using automations?
No, you cannot add a tag to a checkbox field without using automations if the checkbox field does not already have a tag. Automations and triggers in Zendesk require the checkbox to have an existing tag to function. Therefore, if a checkbox field…
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