Fixing Authentication Issues in Zendesk Integration
How do I resolve authentication issues when setting up the integration?
If you're stuck in the authentication message while using the desktop client, try switching to another team and then returning to the channel you want to set up the integration in, or restart Microsoft Teams. For Mac OS users in Chrome full-screen mode, exit full-screen mode and try setting up the integration again. These are known issues that will be fixed in future updates.
More related questions
How can I delete the Microsoft Teams - Zendesk Support integration?
To delete the Microsoft Teams - Zendesk Support integration, simply click the caret button beside the ticket view you want to remove and then click 'Remove'. This will help you manage your integrations and keep only the ones you find useful. For…
Can I still use the legacy Microsoft Teams integration with Zendesk?
Yes, if you installed the legacy Microsoft Teams integration before it was removed from the Teams marketplace, you can continue using it. However, keep in mind that this legacy integration was permanently retired on September 1, 2022. For new…
Why can't other users in my organization access the Zendesk integration?
Only Zendesk Support agents have access to the Microsoft Teams - Zendesk Support integration. This restriction ensures that only authorized personnel can manage and interact with Zendesk tickets through Teams.
Why aren't my custom fields displayed in the ticket view?
The Microsoft Teams - Zendesk Support integration only displays the default fields for a ticket view. If you need to see custom fields, you might need to adjust your setup or use a different method to view those fields.
What should I do if I can't see a specific ticket view in the integration?
The integration only displays the top 15 ticket views in your Zendesk Support account. To see a specific ticket view, reorder your ticket views so that the desired view is among the top 15.
Can I install Microsoft Teams as an app in Zendesk?
Yes, there is a third-party app available in the Zendesk apps marketplace for integrating Microsoft Teams. However, this app is not supported by Zendesk directly. For more details, you can visit the app developer's website or contact them via email.
Is there a new Microsoft Teams integration for Zendesk?
Yes, Zendesk is working on a new Microsoft Teams integration, which is expected to be released in the second half of 2021. This new integration aims to provide more features and functionality similar to the Slack integration.
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