Fixing 100% Response Rate in Zendesk Surveys
How can I fix the 100% response rate issue in Zendesk surveys?
To fix the 100% response rate issue in Zendesk surveys, you need to adjust your business rule settings.
The problem arises when the action that records the survey being sent is missing from your business rule. This action is part of the default automation when satisfaction ratings are enabled. If it's removed or not added to other triggers, the response rate calculation is affected. To resolve this, go to your survey's business rule, click the green plus sign (+) next to 'Add action', and select the necessary options. Save your changes to ensure future surveys are recorded correctly.
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Why does my Zendesk satisfaction survey response rate always show 100%?
If your Zendesk satisfaction survey response rate is always showing 100%, it might be due to a missing action in your business rule. When satisfaction ratings are first enabled, a default automation tracks the event of the survey being sent. If…
What is the formula for calculating CSAT in Zendesk?
The formula for calculating CSAT in Zendesk is straightforward: it's the count of good satisfaction tickets divided by the count of rated satisfaction tickets. For example, if an agent receives 100 rated tickets, with 99 rated as good and 1 rated…
How does removing an action affect Zendesk survey response rates?
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