Fix Missing Facebook Replies in Zendesk
How can I fix missing individual replies in Zendesk from Facebook?
Missing individual replies in Zendesk from Facebook might be due to quick archiving.
If replies are not appearing, it's likely because the conversation was archived on Facebook too soon. Encourage Facebook administrators to wait a few minutes before archiving conversations. This delay allows the replies to be pulled into Zendesk tickets successfully.
For more troubleshooting tips, refer to the originalZendesk article.
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