Fix Incorrect Data in Zendesk Reports
Learn how to fix incorrect data in Zendesk reports by ensuring the 'Do not share across tab' option is checked.
What should I do if my Zendesk reports show incorrect data?
If your reports are showing incorrect data, it might be due to a shared filter. Ensure the 'Do not share across tab' option is checked.
When you apply a filter to an interactive widget, there's a checkbox labeled 'Do not share across tab'. If this isn't checked, the filter might be affecting all tabs, leading to incorrect data in your reports. By checking this box, you can limit the filter to the current tab, ensuring your reports display the correct information. For more information, see the article onWorking with dashboard bookmarks.
More related questions
Why is my dashboard bookmark applying to all tabs in Zendesk?
If your dashboard bookmark is applying to all tabs, it might be due to a filter setting. To ensure the filter only applies to the current tab, check the 'Do not share across tab' option. When you apply a data or time filter to an interactive…
How can I apply a filter to only one tab in Zendesk dashboards?
To apply a filter to just one tab, use the 'Do not share across tab' option. This ensures the filter affects only the current tab. When setting a data or time filter on an interactive widget, look for the checkbox that says 'Do not share across…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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