Fix 'Error creating greeting' in Zendesk IVR
Why do I get an 'Error creating greeting' message when uploading an IVR greeting?
If you're seeing an 'Error creating greeting' message when uploading an IVR greeting, it could be due to several reasons.
First, ensure you have the necessary permissions to create or edit greetings, as admin or specific role-based access is typically required. Next, check that your greeting file is in the correct format, either 711 µ-LAW or MP3, and that it meets the size requirements. Additionally, try clearing your browser's cache and cookies or using a different browser to rule out any browser-related issues. Lastly, test with a different file to determine if the problem is specific to your original file.
For more detailed guidance, you can refer to the originalZendesk article.
More related questions
What permissions are needed to upload an IVR greeting in Zendesk?
To upload an IVR greeting in Zendesk, you need to have the appropriate permissions. Typically, this means having admin access or specific role-based permissions that allow you to create or edit greetings. Without these permissions, you may…
What file formats are supported for IVR greetings in Zendesk?
Zendesk supports specific file formats for IVR greetings to ensure compatibility. When uploading a greeting, make sure your audio file is in either 711 µ-LAW or MP3 format. Using unsupported formats may result in errors during the upload process….
How can browser issues affect uploading IVR greetings in Zendesk?
Browser issues can sometimes interfere with uploading IVR greetings in Zendesk. If you're experiencing problems, try clearing your browser's cache and cookies, as these can sometimes cause unexpected errors. Additionally, switching to a different…
What should I do if my IVR greeting file is not uploading in Zendesk?
If your IVR greeting file isn't uploading in Zendesk, there are a few steps you can take. First, ensure your file meets the required format and size specifications, such as being in 711 µ-LAW or MP3 format. Check your permissions to confirm you…
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