Fix 'Download failed' error in Zendesk Explore exports
Why do I see 'Download failed' when exporting a report in Zendesk Explore?
The 'Download failed' error in Zendesk Explore usually happens when exporting a large report. When you try to export your report as an Excel or CSV file, the export service reloads the report in the backend to extract the raw data. If the report contains a large amount of data, the export service may timeout during the process, leading to a failure.
To fix this issue, you can narrow down the scope of the report. This can be done by adding a date filter over a smaller timespan or filtering on additional attributes. This helps reduce the data size and prevents the export service from timing out. For more details, you can check theoriginal help article.
More related questions
How can I resolve the 'Download failed' error when exporting large reports in Explore?
To resolve the 'Download failed' error when exporting large reports in Explore, try narrowing the report's scope. The error often occurs because the export service times out when handling large amounts of data. You can reduce the data size by…
What causes the export service to timeout in Zendesk Explore?
The export service in Zendesk Explore may timeout due to the large size of the report being exported. When exporting, the service reloads the report in the backend to extract raw data. If the report is too large, this process can exceed the…
Why does the report builder succeed but export fails in Zendesk Explore?
In Zendesk Explore, the report builder can succeed while the export fails due to different timeout limits. The report builder has a greater timeout limit compared to the export service. This means that even if a report loads successfully in the…
How can I export large datasets from Zendesk Explore without errors?
To export large datasets from Zendesk Explore without encountering errors, consider breaking down the data into smaller parts. The 'Download failed' error often occurs due to the export service timing out on large datasets. One workaround is to…
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