Fix Doubling Numeric Ticket Fields in Explore
Learn why numeric ticket fields double in Explore and how to fix it by using the correct dataset.
Why are my numeric ticket fields doubling in Zendesk Explore?
Numeric ticket fields may double in Explore due to the dataset used. If you're using the Updates history dataset with the SUM metric, it can count the same ticket value multiple times. To avoid this, use the Tickets dataset for your report.
For more detailed guidance, you can refer to theoriginal Zendesk help article.
More related questions
How can I prevent higher values in my Explore reports?
To prevent higher values in Explore reports, ensure you're using the correct dataset. The Updates history dataset with the SUM metric can lead to inflated values by counting the same ticket multiple times. Instead, use the Tickets dataset for…
What dataset should I use for accurate ticket field reporting in Explore?
For accurate ticket field reporting in Explore, use the Tickets dataset. The Updates history dataset with the SUM metric can cause the same ticket value to be counted multiple times, leading to inaccuracies. For further details, refer to the…
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