Fix Disappearing Badge SVG Files in Zendesk
What should I do if my badge SVG files disappear after editing?
If you notice that your badge SVG files disappear after editing the badge title or description, it might be a bug in the guide manager. A temporary workaround is to re-download the original SVG files from the Zendesk help page and upload them again after making changes. It's also a good idea to report this issue to Zendesk support to ensure they are aware and can work on a fix.
More related questions
What are the example badges available for Zendesk Gather communities?
Zendesk provides a variety of example badges that you can use in your Gather communities to enhance user engagement. These badges include 'Achievement badges' like 'Conversation starter', 'Good karma', 'Great answers', and 'Idea generator'….
Can badges be automatically awarded in Zendesk Gather?
Currently, badges in Zendesk Gather need to be manually awarded by an admin. While automation for badge awarding is not available at this time, Zendesk's product managers are aware of the demand for this feature and are exploring possibilities for…
How can I download badge icons for my Zendesk community?
You can download badge icons for your Zendesk community directly from the Zendesk help page. Each badge, such as 'Community Moderator', 'Community Manager', 'Skill level - Novice', and others, has an associated SVG file that you can download and…
How can I provide feedback on badge automation in Zendesk Gather?
To provide feedback on badge automation in Zendesk Gather, you can create a feedback post in the Feedback on Gather topic. This helps Zendesk's product managers understand the demand for this feature and prioritize it in future updates. You can use…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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