Fix Conditional Formatting in Zendesk Explore
Learn why conditional formatting may not change cell colors in Zendesk Explore and how to fix it by adjusting metric titles.
Why isn't conditional formatting changing cell colors in Zendesk Explore?
If your conditional formatting isn't changing the cell colors in Zendesk Explore, it might be due to the metric's title containing parentheses. To fix this, duplicate the metric and remove the parentheses from the new name. This should resolve the issue and allow the conditional formatting to work as expected.
For more detailed instructions on duplicating a metric, you can refer to the article onEditing metrics and attributes.
More related questions
How can I fix the issue with cell color not changing in Zendesk reports?
To fix the issue with cell colors not changing in Zendesk reports, check if the metric's title includes parentheses. If it does, duplicate the metric and remove the parentheses from the new title. This should enable the conditional formatting to…
What causes conditional formatting issues in Zendesk Explore?
Conditional formatting issues in Zendesk Explore can be caused by the presence of parentheses in the metric's title. This can prevent the background color from changing as expected. To resolve this, duplicate the metric and remove the parentheses…
How do I duplicate a metric in Zendesk Explore to fix formatting issues?
Duplicating a metric in Zendesk Explore is a key step to fixing formatting issues caused by parentheses in the metric's title. By creating a duplicate and removing the parentheses, you can ensure that conditional formatting works properly. For…
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