Fix Broken Images in Zendesk Bot-Suggested Articles
Why are images broken in an article suggested by the Zendesk bot?
Images may appear broken in a Zendesk bot-suggested article if the article is restricted. This means the user's email client can't render images from restricted articles.
To fix this issue, you should change the article's permissions to make it visible to everyone. If the image is hosted in another restricted article, download and re-upload it directly to the unrestricted article. Additionally, update your triggers to remove the{{autoreply.first_article_body}}placeholder. For more details, visit theoriginal link.
More related questions
How can I make images visible in Zendesk bot-suggested articles?
To make images visible in Zendesk bot-suggested articles, ensure the article is not restricted. Restricted articles prevent email clients from rendering images. You can resolve this by changing the article's permissions to be visible to everyone….
What should I do if images are not displaying in Zendesk bot emails?
If images aren't displaying in Zendesk bot emails, it might be due to article restrictions. Restricted articles prevent images from being rendered in email clients. To fix this, change the article's permissions to make it accessible to everyone. If…
Why can't users see images in Zendesk bot-suggested articles?
Users might not see images in Zendesk bot-suggested articles if the articles are restricted. This restriction prevents email clients from rendering the images. To address this, change the article's permissions to be visible to everyone. If the…
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