Finding Recent Tickets in Zendesk Support
Where can I find my recent tickets in Zendesk Support?
Your recent tickets in Zendesk Support can be found under the Add tab in the top toolbar. The five most recently viewed tickets are displayed for quick access.
Clicking a ticket's title opens it in a new tab within the agent interface, allowing you to easily manage and revisit your recent interactions.
More related questions
What is the Zendesk Support Agent Dashboard?
The Zendesk Support Agent Dashboard is your main hub when you open Zendesk Support. It includes several key sections: the sidebar, the top toolbar, and the main window. The sidebar on the left provides navigation to major features, the top toolbar…
How do I navigate the sidebar in Zendesk Support?
The sidebar in Zendesk Support is your gateway to major feature areas. It includes icons for Home, Views, Customer Lists, Reporting, and Admin, among others. Each icon takes you to a different section, such as your recently updated tickets, shared…
What can I do with the top toolbar in Zendesk Support?
The top toolbar in Zendesk Support is a powerful tool for managing your tickets and accessing other features. It includes tabs for opening new and existing tickets, a search function, and access to channels like Chat and Talk. You can quickly…
How do I manage ticket properties in Zendesk Support?
In Zendesk Support, ticket properties are managed through the Properties panel on the left side of the main window. This panel displays metadata about the ticket, such as its status, type, and number. Administrators can customize these fields on…
What is the Ticket toolbar in Zendesk Support?
The Ticket toolbar in Zendesk Support is located at the top of the ticket interface. It displays labels with information about the ticket, such as the organization and user who submitted it. You can click these labels to view all tickets from the…
How do I use the Ticket conversation feature in Zendesk Support?
The Ticket conversation feature in Zendesk Support allows you to choose what information to display in the comment stream. You can select between Conversation, which shows communication between agents and customers, and Events, which displays all…
What is the Bottom toolbar in Zendesk Support?
The Bottom toolbar in Zendesk Support is located at the bottom of the main window and provides options for submitting comments and updating ticket status. You can apply macros, choose what happens to the tab after submission, and select the ticket…
How do I create a ticket or add a user in Zendesk Support?
In Zendesk Support, you can create a new ticket or add a user by hovering over the Add tab in the top toolbar. Clicking the Add tab directly creates a new ticket. This feature allows agents to quickly manage their tasks and ensure that new tickets…
How do I search my Zendesk account?
To search your Zendesk account, click the Search icon in the top toolbar. This opens a search box and provides a link to Advanced search. This feature allows you to search for tickets, users, groups, and organizations, making it a powerful tool for…
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