Finding Average Ticket Comments Per Agent
How do I find the average number of ticket comments per agent?
To find the average number of ticket comments per agent, you can create a bar chart that shows this metric.
Create a new report in the Support - Tickets dataset and a calculated metric named 'Comments per ticket' with the formula:ATTRIBUTE_ADD(COUNT(Comments), [Update ticket ID]). Use the AVG aggregator and apply filters to exclude end users and show updates from the last week. This will give you a bar chart displaying the average number of comments per agent.
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