Find Conversation Replacement Setting in Zendesk QA
Where can I find the setting to allow conversation replacement in Zendesk QA?
The setting to allow conversation replacement in Zendesk QA can be found in the 'Assignments' section of your workspace settings. This feature is not enabled by default, so you'll need to turn it on manually.
To locate this setting, click your profile in the bottom left corner, select 'Users and workspaces', and if needed, click the toggle sidebar icon. Under your workspace, select 'Assignments', then 'Goal'. Under 'Replacing conversations', select 'Allow reviewers to replace conversations while doing the assignment'. This will enable the conversation replacement feature for reviewers.
More related questions
How can reviewers replace conversations in Zendesk QA assignments?
Reviewers can replace conversations in Zendesk QA assignments by enabling a specific setting. By default, reviewers can only remove conversations, but you can allow them to replace conversations by adjusting the settings. To do this, click your…
What is the default setting for conversation replacement in Zendesk QA?
By default, Zendesk QA allows reviewers to remove conversations, but not replace them. If you want reviewers to have the ability to replace conversations, you need to enable this feature manually. To change this setting, navigate to your profile,…
How do I enable the option for reviewers to replace conversations?
To enable the option for reviewers to replace conversations in Zendesk QA, you need to adjust the settings in your workspace. This feature is not enabled by default. Start by clicking your profile in the bottom left corner, then select 'Users and…
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