Filters Not Working for Deleted Tickets in Zendesk
Why aren't filters or fields working for deleted tickets in my report?
Filters or fields like ticket ID and tags may not work for deleted tickets because permanently deleted tickets have all user-submitted content scrubbed.
This means that once a ticket is permanently deleted, its associated data cannot be reported via Explore. Ensure your report setup is correct and consider contacting Zendesk support for further guidance if needed.
More related questions
How can I report on ticket deletions in Zendesk Explore?
To report on ticket deletions in Zendesk Explore, you need to create a report using the Support: Updates history dataset. This allows you to see any tickets that have been deleted and the corresponding timestamps. Start by clicking the reports icon…
What do I need to create a ticket deletion report in Zendesk?
To create a ticket deletion report in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you must have ticket data in Zendesk Support. The process is beginner-friendly and takes about 5…
Why can't I set the metric filter to 1 in my Zendesk report?
If you're unable to set the metric filter to 1 in your Zendesk report, it might be because no tickets were deleted during the time range you're examining. Ensure that your report's time range includes periods when deletions occurred. If the issue…
Why is there no data when I add attributes to my Zendesk report?
If your Zendesk report shows no data when adding attributes, it could be due to the permanent deletion of tickets. When a ticket is permanently deleted, all user-submitted content is scrubbed and cannot be reported via Explore. Ensure that your…
How do I create a ticket deletion report in the Italian version of Zendesk?
To create a ticket deletion report in the Italian version of Zendesk, select the dataset 'Support - Cronologia aggiornamenti'. Use the 'Eliminazioni' metric and 'ID ticket aggiornamento' for the row Update Ticket ID. This setup mirrors the English…
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