To filter data by date range in Zendesk Explore, you need to apply a filter based on a metric, such as the date tickets were created or solved. This allows you to narrow down your data to specific time frames, like a particular month or quarter.
For example, you can set a filter to only show data from January 1-31 or the last quarter. This is done in the report builder by adding the appropriate filter to your query. For more detailed instructions, see the section on working with query filters in theoriginal documentation.
Reports in Zendesk Explore are essentially questions you ask about the data stored in your Zendesk account. They help you analyze and understand various aspects of your business operations. For instance, you might want to know the percentage of…
In Zendesk Explore, reports are built on datasets, which are the data sources containing the business information you want to analyze. When creating a report, you must select a dataset that connects to the relevant Zendesk product data, such as…
A report in Zendesk Explore is composed of metrics and attributes. Metrics are quantifiable data points that represent what you want to measure, such as the number of tickets or updates. Every report must include at least one metric. Attributes, on…
Zendesk Explore offers prebuilt reports to help you quickly start analyzing your product data. These include sample reports and default dashboard reports. Sample reports showcase data from default datasets and can be customized or cloned to fit…
Exporting reports to CSV or Excel in Zendesk Explore is straightforward. You can create a customized report and then export it, ensuring the data is formatted correctly for your needs. If you encounter issues, such as combined columns or repeated…