Filtering and Searching Agents on Zendesk WFM
How can I filter and search for agents on the Zendesk WFM Schedule page?
Filtering and searching for agents on the Zendesk WFM Schedule page is straightforward. Use the 'By group' menu to filter agents by team or location, or view all agents.
Additionally, you can use the search box above the agents list to find a specific agent. This functionality helps you quickly locate the information you need, making schedule management more efficient.
More related questions
How can I access the Zendesk WFM Schedule page?
To access the Zendesk WFM Schedule page, you need to be an admin. Simply hover over the schedule icon in the navigation bar of the Zendesk WFM web app and select 'Schedule'. This page is your go-to for managing agent schedules, allowing you to…
What views are available on the Zendesk WFM Schedule page?
The Zendesk WFM Schedule page offers Day, Week, and Month views to help you manage schedules effectively. You can switch between these views using the Day menu. This flexibility allows you to focus on specific time frames, whether you're planning…
How can I identify unpublished shifts on the Zendesk WFM Schedule page?
Unpublished shifts on the Zendesk WFM Schedule page are easy to spot. They are highlighted, and a yellow dot appears next to the agent's name. This visual cue helps you quickly identify which shifts need to be published so that agents can see the…
What are staffing panels, menus, and charts on the Zendesk WFM Schedule page?
Staffing panels, menus, and charts on the Zendesk WFM Schedule page help you identify staffing gaps. They provide detailed information about scheduled tasks, workstreams, and staffing levels. You can access these by clicking the tasks or…
What is the purpose of the Workstreams staffing panel on the Zendesk WFM Schedule page?
The Workstreams staffing panel on the Zendesk WFM Schedule page provides a detailed list of your workstreams, helping you manage staffing levels effectively. From this panel, you can view scheduled staffing, required staffing, and net staffing….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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