Filter Zendesk Suggested Articles by Category
Is it possible to filter Suggested Articles by category in Zendesk?
Yes, you can filter Suggested Articles by category in Zendesk using the Zendesk API.
By utilizing the Search endpoint of the Zendesk API, you can scope the suggestions to a specific category for each ticket form. This allows you to tailor the suggested articles to be more relevant based on the form a customer selects. For more detailed instructions, you might want to explore the Zendesk API documentation or consult with a developer familiar with API integrations.
More related questions
How can I remove Suggested Articles from the Zendesk ticket submission form?
To remove Suggested Articles from the Zendesk ticket submission form, you need to modify the CSS code in your Help Center theme. Start by navigating to Guide and clicking the Customize design icon in the sidebar. Open the theme you want to edit,…
Can I hide Suggested Articles using JavaScript in Zendesk?
Yes, you can hide Suggested Articles using JavaScript in Zendesk by adding a simple line of code. In your script.js file, include the following line within a document.ready function: ```javascript $(document).ready(function() {…
How can I limit the number of Suggested Articles in Zendesk?
To limit the number of Suggested Articles displayed in Zendesk, you can modify the CSS in your theme. Add the following line to the end of your theme's CSS file:css .searchbox-suggestions li:nth-child(n+4) {display: none;}This code will…
Can I make Suggested Articles open in a new tab in Zendesk?
While there's no native way to make Suggested Articles open in a new tab in Zendesk, you can achieve this with a bit of JavaScript. You can use a MutationObserver to watch for dynamically generated links and add the necessary attributes to open…
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