Filter Zendesk Reports for Agent and Admin Comments
How do I filter Zendesk reports to show only agent and admin comments?
To filter Zendesk reports to show only agent and admin comments, you need to use the 'Updater role' attribute in Explore. This attribute allows you to specify which roles' comments you want to include in your report.
In the Filters panel, add the 'Updater role' attribute and select 'Agent' and 'Admin' from the available results. This will ensure that your report only includes comments made by your team members, providing a clearer picture of internal interactions.
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To categorize solved tickets by the number of public comments in Zendesk, you can use the 'Agent replies brackets' attribute. This default attribute helps you group tickets based on the number of public agent comments. You can also customize these…
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