To filter a report to show only good satisfaction ratings, you need to adjust your report settings in Zendesk Explore.
First, ensure your report is set up with the correct dataset. Then, add a filter for 'Ticket satisfaction rating' and select only the 'good' ratings. This will limit your report to display only tickets that received a positive satisfaction score. If you're having trouble, consider narrowing the time frame or using additional filters to refine your results.
Creating a report to determine the ticket assignee when a satisfaction rating is given is straightforward with Zendesk Explore. To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Explore, click…
After creating your initial report, you can take optional steps to refine it further. If you want to see specific instances where ratings changed from good to bad or vice versa, open a new report in the same dataset. Add metrics for 'Bad to good…
If your report isn't showing results when filtering by ticket ID, it could be due to several reasons. One common issue is that the query might be returning too many rows, causing it to appear blank. You can try limiting the number of tickets by…
Excluding certain topics from your satisfaction rating report can be done by using filters in Zendesk Explore. You can add a filter to exclude specific custom fields like ticket topics. If this doesn't work, try excluding by tag. If the report…
Calculating the CSAT percentage per agent in Zendesk can be done by editing the default CSAT report or creating a new one. Use the % display format to get the percentage per agent. You can follow the recipe for reporting on customer satisfaction by…