Filter for Excluding Private Comments in Zendesk
Use the 'Update channel' filter in Zendesk Explore to exclude private comments from merged tickets.
What filter should I use to exclude private comments in Zendesk Explore?
To exclude private comments in Zendesk Explore, use the 'Update channel' filter. This filter is found within the 'Updates history' dataset.
After applying this filter to your report, go to the 'Exclude' tab and select 'Merge'. This will ensure that private comments are not included in your merged ticket reports, keeping your data clean and focused.
More related questions
How can I exclude private comments when merging tickets in Zendesk Explore?
To exclude private comments when merging tickets in Zendesk Explore, you need to apply a specific filter. Use the 'Update channel' filter within the 'Updates history' dataset. Once the filter is applied to your report, navigate to the 'Exclude' tab…
Where can I find the 'Update channel' filter in Zendesk Explore?
The 'Update channel' filter is located within the 'Updates history' dataset in Zendesk Explore. This filter is essential for excluding private comments when merging tickets. By applying this filter and selecting 'Merge' under the 'Exclude' tab, you…
Why should I exclude private comments when merging tickets in Zendesk?
Excluding private comments when merging tickets in Zendesk helps maintain the clarity and relevance of your reports. Private comments can clutter your data and may not be necessary for all reporting purposes. By using the 'Update channel' filter…
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