Filter by Tag on Zendesk Dashboard
Learn how to filter by tag on Zendesk dashboards using custom metrics or attributes.
Can I filter by tag on the Zendesk dashboard?
You can't directly filter by tag on the Zendesk dashboard. Instead, you need to use custom metrics or attributes to include or exclude tags. This requires a bit of coding to set up the logic for the tags you want to highlight or exclude. For more detailed guidance, you can refer to the article onReporting with tags.
More related questions
How can I include or exclude tags in Zendesk Explore dashboards?
To include or exclude tags in Zendesk Explore dashboards, you need to create custom metrics or attributes. This involves coding the logic for the tags you want to manage. Unfortunately, a simple data filter won't work for tags, so you'll need to…
Is there a simple way to filter tags in Zendesk Explore?
There isn't a simple way to filter tags in Zendesk Explore. You need to use custom metrics or attributes to apply inclusion or exclusion logic for tags. This requires some coding to set up the desired filtering. For further details, refer to the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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