File Attachment Limit for Unauthenticated Zendesk Users
What is the file attachment limit for unauthenticated users on Zendesk?
Unauthenticated users can attach up to 5 files to a Zendesk ticket through the web form. This limit is in place as a spam prevention measure, ensuring that the system remains secure and efficient.
If users need to attach more files, they should consider logging in to increase their attachment limit.
More related questions
How many files can authenticated users attach to a Zendesk ticket via the web form?
Authenticated users can attach up to 500 files to a Zendesk ticket through the web form. Each file can be up to 50 MB in size. This generous limit allows users to provide comprehensive information and documentation when submitting a ticket. For…
Why might there be discrepancies in the number of files users can attach to a Zendesk ticket?
Discrepancies in the number of files users can attach may arise due to differences in user authentication status. Authenticated users can attach up to 500 files, while unauthenticated users are limited to 5. Additionally, system errors or…
Can the attachment size limit be changed in Zendesk ticket comments?
The attachment size limit for Zendesk ticket comments is fixed, with each file being allowed up to 50 MB. This limit ensures that files are manageable and do not overwhelm the system. For more information on attachment size limitations, you can…
What should I do if I encounter errors when attaching files to a Zendesk ticket?
If you encounter errors when attaching files to a Zendesk ticket, first check your authentication status. Authenticated users have a higher attachment limit. If the issue persists, consider the file types and sizes, ensuring they meet the 50 MB…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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