Feedback from Zendesk PM Roundtable on Salesforce
What were the main feedback points from the Zendesk PM Roundtable on Salesforce integrations?
The main feedback points from the Zendesk PM Roundtable on Salesforce integrations focused on error notifications, customization, and data syncing.
Customers expressed a need for better error notifications and monitoring, including notifications for failures and disconnections, and more robust retry mechanisms. There was also a call for more customization options in the Sidebar app and Ticket View, as well as expanded data syncing capabilities, including bi-directional syncs and support for custom objects.
For more details, you can check the originalZendesk help article.
More related questions
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Will Zendesk support bi-directional data sync with Salesforce?
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