Features of the Zendesk WFM App for Agents
What features does the Zendesk WFM app offer for agents?
The Zendesk WFM app offers several features for agents, including the ability to access their schedules, start and end their day, trade shifts with other agents, and request time off.
These features are designed to provide agents with flexibility and control over their work schedules, enhancing their ability to manage their time effectively and contribute to a more efficient workforce.
More related questions
What is Zendesk Workforce Management (WFM) and how can it benefit my organization?
Zendesk Workforce Management (WFM) is a tool designed to enhance the predictability and efficiency of customer service organizations. It offers a variety of planning, scheduling, and monitoring tools that help streamline operations. By using…
How do I get started with Zendesk Workforce Management?
To get started with Zendesk Workforce Management, you need to follow the resources provided in the admin guide. This guide will help you set up and use the various features of Zendesk WFM effectively. The setup process includes planning staffing…
What resources are available for setting up Zendesk WFM?
Zendesk provides a comprehensive admin guide to help you set up Zendesk Workforce Management. This guide includes resources for planning staffing with forecast and schedule, and reporting on workforce performance. These resources are designed to…
How can agents access their schedules in Zendesk WFM?
Agents can easily access their schedules through the Zendesk WFM app. This feature allows agents to view their work schedules, making it easier for them to manage their time and responsibilities. The app also provides functionalities such as…
How can I report on workforce performance using Zendesk WFM?
Reporting on workforce performance is a key feature of Zendesk Workforce Management. The platform provides tools to generate reports that help you analyze and understand workforce efficiency and productivity. These reports can be used to make…
Where can I find advice and troubleshooting tips for Zendesk WFM?
If you need advice or troubleshooting tips for Zendesk Workforce Management, the Zendesk WFM advice and troubleshooting section is a great resource. It provides guidance on common issues and how to resolve them. This section is designed to help you…
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