The Attachment Manager app offers a comprehensive set of features for managing ticket attachments.
It combines functionalities from the former Attachment Library, Attachment Restriction, Attachment Tagger, and Redact Attachments app into one convenient sidebar experience. The app allows agents to manage all attachments, restricted attachments, and a library of attachments using an accordion-style interface. This makes it easy to view, redact, and organize attachments directly within Zendesk Support tickets.
Installing the Attachment Manager app is straightforward and done through the Zendesk Marketplace. To get started, head to the Admin Center and click on the Apps and integrations icon in the sidebar. From there, select Apps > Zendesk Support apps….
Redacting ticket attachments is simple with the Attachment Manager app. To redact attachments, open the app's accordion list and select 'All attachments' to view the attachments in the current ticket. Check the attachments you wish to remove or…
Yes, the Attachment Manager app allows you to manage restricted ticket attachments effectively. To handle restricted attachments, open the 'Restricted attachments' section in the app's accordion list. This section displays attachments that violate…
Adding attachments to the library is a breeze with the Attachment Manager app. In the app's accordion list, navigate to the 'Library' section. Here, you can manage attachments across three tabs: Library, Ticket, and External. To add attachments…
If you encounter the 'ticket.comments' undefined error, a simple reinstall of the app might resolve the issue. This error has been known to occur in some tickets, and uninstalling and then reinstalling the Attachment Manager app has previously…
Currently, the Attachment Manager app does not support automatic redaction of invalid or restricted attachments. While it would be a useful feature, agents must manually select and redact these attachments. If this feature is important to your…
Tags in the Attachment Manager app are applied when a ticket is updated by an agent. The app adds tags to tickets with attachments when an agent updates them in the Zendesk Support UI. However, it does not tag tickets upon creation or when created…