Export All Ticket Details from Zendesk
How can I export all ticket details including comments and email addresses from Zendesk?
To export all ticket details, including comments and email addresses, you have several options depending on your account type. Admins or agents with the appropriate permissions can perform a JSON or full XML export, which includes comprehensive ticket data. For accounts on any plan, the Zendesk API can be used to export tickets in bulk, utilizing the incremental ticket events endpoint with comment_events in side-load.
For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
Can I export Zendesk tickets using the Explore feature?
While you can use Zendesk Explore to schedule a dashboard delivery in CSV or Excel format, it won't provide a full ticket export. This method is useful for getting a list of ticket IDs that match specific criteria, but it doesn't include all ticket…
Is it possible to export ticket comments using the Zendesk API?
Yes, you can export ticket comments using the Zendesk API. The Ticket Comments API allows you to extract comments for each ticket. For a more comprehensive export, you can use the JSON export option, which includes ticket comments. It's recommended…
How can I export tickets with specific tags to Google Sheets?
To export tickets with specific tags to Google Sheets, you can use the Zendesk API or create a report in Explore based on tags and export the results. While there are tools like the Zendesk Connector for Google Sheets, they may not provide the…
What are the options for exporting tickets assigned to a specific group in Zendesk?
To export tickets assigned to a specific group, you can use the Zendesk Search API. This allows you to pull a list of tickets assigned to a particular group and requested by a specific user or organization. Once you have the ticket IDs, you can use…
Can I export attachments along with ticket data in Zendesk?
Currently, there isn't a direct method to export attachments with ticket data in Zendesk. While you can export ticket details using JSON or XML, attachments are not included in these exports. For handling attachments, you may need to explore…
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