Zendesk Explore offers several roles with distinct permissions. TheAdminrole includes all Editor permissions plus the ability to update dataset permissions, change chart colors, edit Excel settings, and manage dashboard delivery schedules. TheEditorrole allows creating and customizing dashboards, reports, and datasets, and sharing them with users or groups. TheViewerrole can only view shared dashboards and cannot create reports or dashboards.
To give users access to Zendesk Explore, you need to configure their roles in the Admin Center. First, ensure you are a Support or Sell administrator. Then, navigate toPeoplein the sidebar, selectTeam > Team members, and search for the…
Default access to Explore varies based on your Zendesk plan and user roles. For Explore Lite, all Support users have view-only access to prebuilt dashboards. With Explore Professional, light agents have Viewer access, agents have no access unless…
To modify a user's Explore access, go to the Admin Center, clickPeoplein the sidebar, and selectTeam > Team members. Find the user's profile and open it. On theRoles and accesstab, adjust the Explore access by checking or…
In Zendesk Support Enterprise, custom roles determine Explore access. Assigning a default custom role automatically grants a corresponding Explore role. For example, an Administrator role allows creating reports and managing permissions, while a…
To remove a user's access to Explore, navigate to the Admin Center, clickPeoplein the sidebar, and selectTeam > Team members. Choose the user you want to modify, ensuring they are a Staff member. In their profile, underRole, click…