Explore Missing from Product Tray: What to Do
What should I do if Explore is not listed in my product tray?
If Explore is not listed in your product tray, it might not be included in your subscription. You may need to contact your account owner to verify and manage your plan subscriptions.
Ensure that your subscription includes Explore to access its features. If necessary, discuss with your admin or account owner to make the required changes.
More related questions
How do I access Zendesk Explore?
To access Zendesk Explore, simply click the product tray icon at the top right-hand corner of your screen and select Explore. This can be done from anywhere within Zendesk. If you encounter any issues, such as not seeing the product tray, ensure…
Why can't I see the product tray in Zendesk?
If you can't see the product tray in Zendesk, it's likely because you're not logged in as an agent. Make sure to sign in as an agent to access the agent interface. The product tray is essential for accessing various features, including Explore. If…
What does the 'Uh oh' error mean when accessing Explore?
The 'Uh oh' error indicates that you don't have permission to access Explore. To resolve this, ask an admin to enable Explore access on your agent profile in the Admin Center. Permissions are crucial for accessing different features in Zendesk….
Why am I taken to an activation page when clicking Explore?
If you're taken to an activation page when clicking Explore, it means you need to activate it for the first time. This process may take a few hours. You can close the page during activation without affecting the process. Once activated, you'll be…
Why can't I open a report link in Explore?
If you can't open a report link in Explore, it might be due to permission issues. Check with the report owner to ensure you have the necessary permissions to view or edit the report. Permissions are essential for accessing shared content in…
Why is the Reports icon missing in my Explore view?
If the Reports icon is missing in your Explore view, it means your current permission level only allows you to view content. To create custom reports, your admin needs to upgrade your account. Discuss with your admin about upgrading your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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