Evaluate Readiness for Zendesk Agent Workspace Upgrade
How can I evaluate if my account is ready for the Zendesk Agent Workspace upgrade?
To evaluate if your account is ready for the upgrade, consider several factors such as the number of agents, reliance on mobile apps, and the importance of your Data Center Location. If you answer 'Yes' to questions about these factors, it's recommended to contact Zendesk support for further evaluation. If all answers are 'No', your account is likely ready for the upgrade.
More related questions
What are the benefits of upgrading to the Zendesk Agent Workspace?
Upgrading to the Zendesk Agent Workspace can lead to faster customer interactions. On average, companies experience 17% faster replies and 18% faster resolutions after upgrading. The workspace is designed to streamline interactions across multiple…
What should I do if I have concerns about upgrading to the Zendesk Agent Workspace?
If you have concerns about upgrading, it's best to contact your account representative or Zendesk Customer Support. They can help you evaluate your account and address any issues you might foresee. It's also recommended to review resources and…
Will the Zendesk Agent Workspace affect my current use of email-only support?
If your organization primarily uses email for support, the Zendesk Agent Workspace may not offer significant benefits. The main advantage of the workspace is to manage multiple channels in one interface. If email is your only channel, you might not…
Is the Zendesk Agent Workspace upgrade mandatory for all users?
As of now, there are no immediate plans to make the Zendesk Agent Workspace upgrade mandatory for all users. However, Zendesk is gradually rolling out the upgrade to all accounts, and affected users will receive prior communication. It's advisable…
How will the Zendesk Agent Workspace upgrade affect my mobile app usage?
If your agents rely on the Zendesk Support mobile app, it's important to evaluate how the Agent Workspace upgrade might impact this. The documentation suggests contacting Zendesk support for specific guidance, as the upgrade could affect mobile…
What should I consider if my business has upcoming major initiatives?
If your business has major initiatives, such as a holiday sales rush, consider how an interface change might impact your operations. It's crucial to evaluate whether the timing of the Zendesk Agent Workspace upgrade aligns with your business needs…
How does the Zendesk Agent Workspace handle chat and messaging needs?
The Zendesk Agent Workspace is designed to support a variety of chat and messaging needs, including hosting multiple-agent chats, exporting chat transcripts, and starting proactive chats. If your account handles a large number of chats or relies on…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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