Essential Questions for Self-Service Content Planning
What are the essential questions to ask when planning a self-service content project?
The essential questions to ask when planning a self-service content project include: when to launch your help center, who will write the knowledge base content, and who will set up and make the help center live. These questions help in laying the groundwork for a successful self-service channel.
Addressing these questions involves considering the timing of your help center launch, identifying the right people to create and manage content, and ensuring that the help center is properly set up and branded. For more details, you can refer to the originalZendesk article.
More related questions
When is the best time to launch a help center?
The best time to launch a help center is as soon as possible, ideally when you go live with Zendesk Support. This ensures a multi-channel solution from day one, allowing your knowledge base to assist customers immediately. However, launching after…
Who should be involved in creating knowledge base content?
Creating knowledge base content involves writers, subject matter experts (SMEs), and reviewers. While professional writers are ideal, support team members with writing skills can also create content. SMEs provide the necessary information, and…
How can a small team effectively launch a self-service channel?
A small team can effectively launch a self-service channel by utilizing available resources creatively. This might involve having support team members write content and SMEs review it. The help center administrator can also handle setup and…
What roles are needed for setting up and branding a help center?
Setting up and branding a help center requires a Help Center Administrator and a Help Center Designer. The administrator handles setup tasks like enabling the help center, organizing content, and defining user roles. The designer works on branding…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
