Ensuring Zendesk Automations Run Once
How can I ensure a Zendesk automation only runs once?
To ensure a Zendesk automation runs only once, it must include a condition that is true only once or an action that nullifies at least one of the conditions.
For instance, you can use a 'ticket priority' condition that changes the priority after the automation runs, or an 'hours since open' condition that is only true once. Adding a tag to a ticket can also prevent the automation from running again by checking for the tag before executing actions.
More related questions
What are Zendesk automations and how do they work?
Zendesk automations are time-based rules that execute actions on tickets when certain conditions are met. Unlike triggers, which act immediately after a ticket is created or updated, automations run once every hour on all non-closed tickets….
How often do Zendesk automations run?
Zendesk automations run once every hour on all non-closed tickets. However, they do not necessarily start at the top of the hour. The exact time when automations start running can vary within the hour, depending on the number of automations and…
What are some examples of using Zendesk automations?
Zendesk automations can be used to improve workflow and customer satisfaction by managing ticket statuses and sending notifications. Examples include notifying agents when a ticket remains unresolved for a certain number of hours, closing tickets a…
When do Zendesk automation actions fire?
Zendesk automation actions fire when the automation runs and the conditions are met, which happens once every hour. The actions of one automation can affect another within the same hour, as automations run in order. This means that the state of a…
Why don't Zendesk automations run on closed tickets?
Zendesk automations do not run on closed tickets because closed tickets are considered final and cannot be modified. Once a ticket is closed, it is no longer subject to automation actions. This ensures that closed tickets remain in their final…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
