Ensuring Email Notifications Work with CCs in Zendesk
How can admins ensure email notifications work correctly with CCs and followers in Zendesk?
To ensure email notifications work correctly with CCs and followers, admins should regularly update their notifications and double-check triggers and automations. This involves choosing between 'Email user - (requester)' and 'Email user - (requester and CCs)' based on who should receive the notifications. Additionally, admins can customize their experience by activating or deactivating CCs in email clients and specifying email addresses that should never be copied as a CC or follower. For more details, see the originalZendesk article.
More related questions
What are the best practices for agents using CCs and followers in email clients?
Agents should be aware that followers receive email notifications without their names appearing in the email address, and they cannot add followers from an email client. It's important to use 'Reply' instead of 'Reply all' for private comments to…
How should end users handle CCs and followers in Zendesk email clients?
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Why should agents add other agents as followers instead of CCs in Zendesk?
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What should you do if a third party replies to a Zendesk ticket?
If a third party replies to a Zendesk ticket, a warning will appear in the ticket interface. It's important to manually update the ticket to include comments from this person and add them as a CC from the ticket interface. This ensures that all…
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