Ensuring Correct Locale Indexing in Zendesk
How can I ensure my help center articles are indexed in the correct locale?
To ensure your help center articles are indexed in the correct locale, make sure that the language attributes are properly set in your content. The search crawler first checks the 'lang' attribute in the tag, followed by the Content-Language header andtag.
If these attributes are not defined, the crawler will perform a text analysis to detect the language. It's important to have the correct language settings and translations in place to avoid 'Locale not detected' errors and ensure that your content is accessible to users in the intended locales.
More related questions
What is a locale in Zendesk Help Center?
A locale in Zendesk Help Center specifies the language and possibly a regional variation of your help center content. For example, 'en-US' is used for US English, while 'en-GB' is for British English. If your help center supports multiple…
How does the search crawler detect locales in Zendesk?
The search crawler in Zendesk detects locales by analyzing the language attributes of external content. It first checks the 'lang' attribute in the tag to find an exact match with any help center locale. If no match is found, it looks at the…
What happens if the search crawler can't detect a locale?
If the search crawler can't detect a locale, it generates a 'Locale not detected' error. This error is included in the error report sent to the crawler owner identified during the search crawler setup. This situation occurs when there is no match…
Can the search crawler index content for multiple locales?
Yes, the search crawler can index content for multiple locales if the language subtag matches multiple enabled locales in your help center. For example, if a page has '' and your account has both US English (en-us) and British…
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