Ensure Office 365 Email Integrates with Zendesk
How can I ensure my Office 365 email integrates with Zendesk Sell?
To successfully integrate your Office 365 email with Zendesk Sell, make sure your Microsoft admin settings are correct. The Username and Primary email address fields must match; otherwise, Microsoft will block the integration.
Additionally, the Office 365 email admin must enable SMTP AUTH, IMAP, and SMTP for your email account. These protocols are essential for Zendesk Sell to synchronize and send emails. If these settings are correct and the error persists, further troubleshooting may be required.
More related questions
Why am I getting a 'Cannot Authenticate' error when signing in with Microsoft on Zendesk?
The 'Cannot Authenticate' error occurs when there's an issue with the integration of your Office 365 email account with Zendesk Sell. This error indicates that while the authorization of the OAUTH application on the Office 365 side was successful,…
What should I do if my Office 365 username and primary email address don't match?
If your Office 365 username and primary email address don't match, it can cause the 'Cannot Authenticate' error during integration with Zendesk Sell. It's crucial that these fields are identical in your Microsoft admin settings. For example, if…
Why is enabling SMTP AUTH important for Zendesk Sell integration?
Enabling SMTP AUTH is crucial for the integration of Office 365 email with Zendesk Sell because it allows the application to authenticate and send emails on your behalf. Without it, the integration will fail, resulting in a 'Cannot Authenticate'…
What steps should I follow if I encounter email integration errors in Zendesk?
If you encounter email integration errors in Zendesk, start by checking that your Office 365 settings are correct. Ensure that the Username and Primary email address fields match and that SMTP AUTH, IMAP, and SMTP are enabled. If these settings are…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
