Ensure JWT Users Get Article Recommendations
How can I ensure JWT authenticated users receive article recommendations?
To ensure JWT authenticated users receive article recommendations, their profiles must be set up correctly in Zendesk. This involves creating their user profile before they start a conversation with the bot.
Make sure the end user is present in your Zendesk database before they interact with the Web Widget. This process generates the external ID needed to verify user profiles and their access permissions. Without this ID, users won't be able to see article recommendations, even if they are authenticated with JWT.
More related questions
Why isn't my bot recommending articles to JWT authenticated users?
If your bot isn't recommending articles to users authenticated with JWT, it might be due to their user profile setup. Users need to have their profiles created in Zendesk before starting a conversation with the bot. To resolve this, ensure that the…
What is the role of an external ID in JWT authentication for article recommendations?
The external ID plays a crucial role in JWT authentication for article recommendations. It is used to verify user profiles and their access permissions in Zendesk. For JWT authenticated users to receive article recommendations, their profiles must…
What should I do if JWT users can't see recommended articles?
If JWT users can't see recommended articles, check if their user profiles are set up correctly in Zendesk. They need to have an external ID, which is created when their profile exists in the database before interacting with the bot. Ensure that the…
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