Ensure Correct Routing for Proactive Messages in Zendesk
How can I ensure proactive chat messages are routed correctly in Zendesk?
To ensure proactive chat messages are routed correctly in Zendesk, add the action 'set visitor department' to each trigger.
This step is crucial if you use department routing, as proactive messages might bypass existing routing setups. By specifying the visitor department in your triggers, you can maintain proper routing and ensure messages reach the right team.
More related questions
How can I send different chat messages based on visitor location in Zendesk?
You can send different chat messages to visitors based on their location by using location-based conditions in Zendesk Chat triggers. To do this, create a unique trigger for each location using conditions like visitor IP, hostname, city, region,…
What conditions can I use to target chat messages in Zendesk?
In Zendesk, you can target chat messages using various location-based conditions. These include visitor IP, visitor hostname, visitor city, visitor region, visitor country code, and visitor country name. By setting these conditions in your chat…
How do I create a location-specific chat trigger in Zendesk?
To create a location-specific chat trigger in Zendesk, start by duplicating the Proactive Greeting default trigger. Customize this duplicate by setting location-based conditions such as visitor city or country. This allows you to send tailored…
Can I use a template for creating location-based chat triggers in Zendesk?
Yes, you can use the Proactive Greeting default trigger as a template for creating location-based chat triggers in Zendesk. By duplicating this trigger, you can easily customize it to target specific locations by setting the appropriate conditions….
What should I do if I want to send a generic message to visitors from unspecified locations?
If you want to send a generic message to visitors from locations not specified in your triggers, use the 'Not equal' condition in Zendesk. This condition allows you to create a trigger that sends a default message to any visitor whose location…
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