Enhancing Visibility of From and Reply-To Warnings in Zendesk
Learn how to make warnings about different From and Reply-To addresses more visible in Zendesk using custom solutions.
How can I make warnings about different From and Reply-To addresses more visible in Zendesk?
While Zendesk doesn't provide a native feature to enhance the visibility of warnings about different From and Reply-To addresses, you can use the API to identify these tickets.
By leveraging the comment flag property of the Comment object, you can build a custom solution to alert agents more effectively. Additionally, ensuring proper email authentication with SPF, DKIM, and DMARC can help reduce these occurrences.
More related questions
How does Zendesk handle the Reply-To email header?
Zendesk uses the Reply-To email header to identify the author of an email. If the Reply-To header is present, it takes precedence over the From header, directing responses to the specified mailbox. This means that when an email is received, Zendesk…
Can I disable the warning for different From and Reply-To headers in Zendesk?
Currently, Zendesk does not offer a native way to disable the warning for different From and Reply-To headers. However, you can identify these tickets using the comment flag property in the Comment object via the API. This allows you to potentially…
Why might using the Reply-To header cause issues in Zendesk?
Using the Reply-To header in Zendesk can sometimes lead to issues, especially if it conflicts with backend systems like Netsuite. The Reply-To header is used to set the requester, which might not align with your system's needs. If the Reply-To…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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