image for site

Enhancing Mobile Chat with Zendesk Overlay Widget

Learn how Zendesk's overlay widget improves mobile chat by offering a smoother, more native experience.

How does the overlay chat widget improve the mobile chat experience?

The overlay chat widget significantly enhances the mobile chat experience by making it feel more native to the phone. It prevents the keyboard from jumping around while typing and ensures smoother chat log support, reducing disruptions when new messages arrive.

Additionally, the widget keeps the keyboard open after sending a message, allowing for seamless multiple message sending. It also ensures the text input field remains accessible even when scrolling through previous messages, providing a more user-friendly chat experience.


More related questions

What are the benefits of using the Zendesk overlay chat widget on mobile?

The Zendesk overlay chat widget offers several advantages for mobile users. It allows visitors to start conversations faster by staying on the same tab and loads 2-3 times quicker, depending on network speeds. Additionally, it supports sending…

How can I enable the overlay chat widget in Zendesk?

Enabling the overlay chat widget in Zendesk is a straightforward process. You can activate it through the Widget settings in the Chat dashboard by selecting the Appearance tab. Under the Chat Window section, simply toggle the 'Overlay Window'…

Can the overlay chat widget help with tracking mobile visitor actions?

Yes, the overlay chat widget can help track mobile visitor actions effectively. It provides full visitor path tracking, similar to what is available for desktop visitors, allowing agents to understand visitor behavior better. If you have Google…

Does the overlay chat widget support Zendesk Support integration?

Yes, the overlay chat widget supports integration with Zendesk Support. When enabled, it allows Support tickets created from Chat to include the mobile visitor’s URL. This feature is particularly useful if you use triggers in Support that rely on…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites