Enhancing Language Reports with Unpublished Articles
Can I enhance my language report with unpublished articles in Zendesk?
Yes, if you're on an Enterprise plan, you can enhance your language report to include unpublished articles. This is done by using the Team Publishing dataset, which provides more detailed information about publishing actions. You can create reports that include draft articles and translations by selecting the 'Articles created' metric and 'Event article language' as a row.
More related questions
How can I report on article and translation languages in Zendesk?
To report on article and translation languages in Zendesk, you can use Zendesk Explore. You'll need to have either the Professional or Enterprise plan and Editor or Admin permissions. The process involves creating a new report in the Guide -…
What do I need to create a language report in Zendesk Explore?
To create a language report in Zendesk Explore, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and article and translation data in Zendesk Guide. The process is beginner-friendly and takes about…
How can I report on the number of articles created in each language?
To report on the number of articles created in each language, you can use the Team Publishing dataset available on the Enterprise plan. Start by creating a new report and selecting 'Articles created' as the metric and 'Event article language' as…
Is it possible to report on ticket languages in Zendesk?
While there's no native way to report on the actual language used in ticket conversations, you can use the 'Requester locale' attribute in Explore reports. This attribute pulls from the language set on the user's profile. You can create custom…
Can I use the language reporting recipe on Zendesk Professional?
Yes, you can use a version of the language reporting recipe on Zendesk Professional. While the Team Publishing dataset is exclusive to Enterprise plans, the Knowledge Base dataset is available on Professional plans. This allows you to create…
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