The Custom Object Commentator app is a sidebar tool that allows agents to add custom object details to ticket comments in Zendesk. This feature enables agents to link data from custom object lookup fields and related objects to tickets as either internal or public comments.
By doing so, it facilitates easier sharing of information through notifications or side conversations, enhancing collaboration and information flow within support teams.
Zendesk Bots have received exciting updates to enhance dynamic and interactive conversation experiences. These updates include support for array variables in the 'Make an API call' step, the ability to use variables in the 'Carousel' step, and the…
The Maven AGI Co-Pilot is a new addition to Zendesk's App Marketplace, designed to enhance your support team's efficiency with AI-powered assistance. It helps improve the support experience by answering questions instantly, suggesting follow-ups,…
Yellow.ai Agent Assist is an AI-first automation tool designed to improve customer support experiences using the XO Platform. It offers features like chat summarization, agent suggestions, and search capabilities to streamline conversations and…
Macha AI Support is designed to auto-resolve customer support tickets for Shopify stores using AI. It integrates with Shopify to help support teams address repetitive customer queries by utilizing Shopify products, collections, order details,…
The Mercado Pago by menze integration allows Zendesk users to create and send payment links directly from their support tickets. This integration streamlines the payment process by enabling support teams to offer a faster and more convenient…
The Auto Accept feature in Zendesk Chat & Messaging is now generally available for all customers using the Agent Workspace. This feature automatically accepts incoming chat and messaging requests, allowing agents to engage with customers more…
Zendesk Explore now allows enterprise customers to share dashboards or dashboard restrictions via a link. This new feature simplifies the process of sharing insights with clients, partners, or anyone outside the Zendesk account. By providing a…