Enhance Customer Satisfaction Reports in Zendesk Explore
How can I enhance my customer satisfaction report in Zendesk Explore?
Enhancing your customer satisfaction report in Zendesk Explore can provide deeper insights and more tailored data.
You can add filters such as 'Ticket solved - Date' to focus on specific time periods. Use top/bottom filters to highlight top-performing agents based on ticket solves. Additionally, apply metric filters to show results where the number of satisfaction surveys offered exceeds a certain value. These enhancements allow you to customize the report to better meet your business needs and provide more actionable insights.
More related questions
How can I create a report on customer satisfaction by agent in Zendesk Explore?
Creating a report on customer satisfaction by agent in Zendesk Explore is straightforward with the right permissions and data. To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary Editor or Admin permissions. Begin…
What permissions are needed to create a customer satisfaction report in Zendesk Explore?
To create a customer satisfaction report in Zendesk Explore, you need specific permissions and access. You'll require Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. These permissions allow you to access the…
Why is the CSAT reporting volatile when using the 'Ticket solved - Date' attribute?
CSAT reporting can be volatile when using the 'Ticket solved - Date' attribute due to retrospective changes in data. If a ticket is initially solved and rated poorly in one month, but the conversation continues and the ticket is resolved in the…
Is there a way to report on CSAT by the date it was rated in Zendesk Explore?
Currently, Zendesk Explore does not have a native attribute for the date a CSAT rating was given. The closest available attribute is 'Time - Ticket solved', as surveys are sent upon ticket resolution. However, this can lead to issues if the…
How can I create a custom metric for CSAT in the 'Ticket Updates' dataset?
Creating a custom metric for CSAT in the 'Ticket Updates' dataset involves replicating existing metrics with adjustments. Start by recreating the '% Satisfaction Score' metric from the 'Tickets' dataset. Use the formula: COUNT(Good satisfaction…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
