End Users Adding Attachments in Zendesk
Can end users add attachments to ticket comments in Zendesk?
Yes, end users can add attachments to ticket comments, but only if the 'Customer can attach files' setting is enabled by an administrator. They can send emails to Support that become ticket comments, and any attachments they include will be added to those comments. However, end users cannot remove an attachment once it has been submitted. For more information, check out theZendesk help documentation.
More related questions
How can agents add attachments to ticket comments in Zendesk?
Agents can easily add attachments to ticket comments directly from the agent interface. To do this, simply click the paperclip icon in a ticket comment, browse to the file you want to attach, select it, and click Open. The file will then be added…
What are private comments in Zendesk and how do attachments work with them?
Private comments, also known as internal notes, are comments that only agents and admins can see. Agents and admins can add attachments to these private comments, and the attachments will be included in email notifications to team members. However,…
How does Zendesk handle downloading linked attachments?
In Zendesk, linked attachments are included in email notifications. If 'Enable secure downloads' is turned on, only logged-in users can view these attachments. Otherwise, anyone with the link can access the file unless it's flagged as malware. Note…
Is it possible to attach multiple files to a single ticket comment in Zendesk?
Yes, it is possible to attach multiple files to a single ticket comment in Zendesk. While the interface allows you to attach one file at a time, you can repeat the process to add multiple files. For developers, using the Upload API can facilitate…
Can attachments be retained when forwarding a ticket comment in Zendesk?
Currently, Zendesk does not have a built-in feature to automatically retain attachments when forwarding a ticket comment, similar to email forwarding in Outlook. Users need to manually download and re-attach files if they wish to include them in a…
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