End User Comments and URI Links in Zendesk
Can end user comments in Zendesk automatically render URIs as links?
No, end user comments in Zendesk cannot automatically render URIs as links. This feature is exclusive to agent comments. While agents can have their URIs rendered as links by specifying custom schemes in the admin settings, end user comments will remain as plain text.
More related questions
How can I make URIs in agent comments render as links automatically in Zendesk?
To make URIs in agent comments render as links automatically, you need to specify the URI schemes in your admin settings. This feature is available for comments made by agents, regardless of whether they are private or public. To set this up,…
What types of URIs can be rendered as links in Zendesk agent comments?
In Zendesk, URIs with custom schemes can be rendered as links in agent comments. A URI is an address for a specific location, such as a mobile app. To render these URIs as links, you need to enter the custom scheme in the 'Render URIs as…
Which URL schemes automatically become links in Zendesk comments?
In Zendesk, certain URL schemes automatically become active links when included in comments by either agents or end users. These schemes include: http, https, mailto, tel, ftp, aim, jabber, facetime, gtalk, im, irc, rtsp, skype, webcal, and…
How do I enter custom URI schemes in Zendesk?
To enter custom URI schemes in Zendesk, go toAdmin Center > Objects and rules > Tickets > Settings. In the Comments section, type the custom URI schemes you want in the 'Render URIs as hyperlinks' field. This allows URIs in agent comments with…
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