End User Authentication Options in Zendesk Chat
What are the authentication options for end users in Zendesk Chat?
End users can be authenticated in Zendesk Chat by requiring them to sign in to your Help Center to submit or view tickets. For Chat or Web widgets, you can enable authenticated visitors.
These settings ensure that only signed-in users can access certain features, enhancing security and user management. For more information, check the original documentation.
More related questions
How can I authenticate users in Zendesk Chat?
You can authenticate users in Zendesk Chat using Zendesk's own user authentication or by implementing single sign-on (SSO). This allows users to sign in seamlessly using popular services like Google, Microsoft, Facebook, or X (formerly Twitter). To…
How do I access authentication settings in Zendesk Chat?
To access authentication settings in Zendesk Chat, go to the Chat dashboard, select Settings > Account, and then click the Security tab. From there, select Manage under Authentication Options. This will automatically open the Admin Center, where…
Can agents configure authentication settings in Zendesk Chat?
No, agents cannot configure authentication settings in Zendesk Chat. Only administrators have the ability to manage these options. This ensures that sensitive security settings are only accessible to those with the appropriate permissions,…
What additional security settings can be managed with Zendesk authentication?
With Zendesk authentication, you can manage additional security settings such as IP restrictions, two-factor authentication, and session time-out settings. These settings help enhance the security of your Zendesk environment by controlling access…
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