Enabling JWT Single Sign-On for Zendesk Users
How can I enable JWT single sign-on for Zendesk users?
Enabling JWT single sign-on for Zendesk users involves configuring settings in the Admin Center. You can set up SSO for end users, team members, or both.
Start by creating an SSO configuration, entering the remote login URL, and optionally, a logout URL and IP ranges. Provide the shared secret to your IT team and customize the sign-in button if needed. Remember to assign the SSO configuration to users to activate it.
More related questions
What is JWT single sign-on in Zendesk?
JWT single sign-on (SSO) in Zendesk allows users to authenticate once and gain access to multiple applications without needing to log in again. This is achieved by using JSON Web Tokens (JWT) to verify user identity. When JWT SSO is enabled, users…
How does the JWT SSO authentication process work in Zendesk?
The JWT SSO authentication process in Zendesk involves several steps to ensure secure user access. It starts when an unauthenticated user navigates to your Zendesk Support URL. Zendesk recognizes the SSO setup and redirects the user to your…
What are the requirements for enabling JWT SSO in Zendesk?
To enable JWT SSO in Zendesk, you need to ensure that all Zendesk-bound traffic is over HTTPS and gather specific information from your IT team. You'll need the remote login URL for user redirection, and optionally, a remote logout URL and a list…
How do I assign JWT SSO configurations to Zendesk users?
After creating a JWT SSO configuration, you need to assign it to users to activate it. This can be done for end users, team members, or both. In the Admin Center, navigate to Security settings for the relevant user group and select the SSO…
What happens to user management in Zendesk after enabling JWT SSO?
Once JWT SSO is enabled, user management in Zendesk becomes more streamlined. Changes made to users outside Zendesk sync automatically to your Zendesk account. For instance, if a user is added or deleted in your internal system, their status…
How can I generate a new shared secret for JWT SSO in Zendesk?
If your JWT shared secret is compromised, you can generate a new one in Zendesk Admin Center. This action will invalidate the old secret. To do this, edit the JWT configuration, scroll to the Shared secret section, and click Reset secret. Copy the…
What should I know about switching authentication methods in Zendesk?
Switching authentication methods in Zendesk requires careful consideration, especially if moving from a third-party SSO to Zendesk authentication. Users created via third-party SSO won't have a password for Zendesk login. Instruct them to reset…
What additional information should I know about JWT for Zendesk?
JWT is an open standard supported by major tech companies and is used for secure user authentication in Zendesk. It's important to note that JWT payloads are encoded and signed, not encrypted, so avoid including sensitive data. The JWT spec is…
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