Enabling Chat and Talk in Zendesk Widget
How do I enable and configure Zendesk Chat and Talk in the Web Widget (Classic)?
To enable Zendesk Chat and Talk in the Web Widget (Classic), you need to access the widget's admin page and toggle on these features. Chat is available to users when agents are online, while Talk allows for callback requests. You can further configure these options by visiting their respective admin pages to adjust appearance, forms, and security settings.
More related questions
What is the Zendesk Web Widget (Classic) and how does it work?
The Zendesk Web Widget (Classic) is a flexible tool for embedding customer service features directly into your website or help center. It allows users to access support without leaving the page they are on. You can configure it to offer various…
How can I customize the appearance of the Zendesk Web Widget (Classic)?
You can easily customize the appearance of the Zendesk Web Widget (Classic) to match your brand. Options include changing the theme color, button text, and position on the page. You can also choose to display or hide the Zendesk logo. These…
What are the default settings for the Zendesk Web Widget (Classic)?
The default settings for the Zendesk Web Widget (Classic) include a contact form, chat option (if enabled), help center search, and contextual help. The widget is positioned on the right side of the page with a green theme color and displays a…
What is contextual help in the Zendesk Web Widget (Classic)?
Contextual help in the Zendesk Web Widget (Classic) suggests help center articles based on the page the user is currently viewing. This feature encourages self-service by providing relevant articles that may answer the user's questions, enhancing…
How can I restrict access to content in the Zendesk Web Widget (Classic)?
You can restrict access to certain help center articles or sections in the Zendesk Web Widget (Classic) by configuring security settings. This involves setting up user authentication or creating user segments to control who can view restricted…
How do I plan my Web Widget (Classic) strategy for Zendesk Suite?
Planning your Web Widget (Classic) strategy involves assessing your business needs, customer requirements, and website offerings. Decide which pages will feature the widget and customize it using the API to display different options. Consider…
What are custom ticket fields and forms in Zendesk Web Widget (Classic)?
Custom ticket fields and forms in Zendesk Web Widget (Classic) allow you to gather specific information from users when they submit support requests. You can create multiple forms for different request types, providing a tailored support…
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