Enabling Automatic Ticket Tagging in Zendesk
Can I enable automatic ticket tagging in Zendesk?
Yes, you can enable automatic ticket tagging in Zendesk. This feature allows Zendesk Support to scan incoming ticket descriptions and automatically add relevant tags.
To enable it, go toAdmin Center, click onObjects and rulesin the sidebar, then selectTickets > Settings. In theTagssection, select theEnable automatic ticket taggingoption and clickSave tab. Keep in mind that automatic tagging works only for tickets from end-users via ticket channels and might not function in languages other than English.
More related questions
How do I disable manual ticket tagging in Zendesk?
To disable manual ticket tagging in Zendesk, you need to access the Admin Center. Manual ticket tagging is enabled by default, but you can turn it off if you prefer to rely on automatic tagging or don't use tags at all. To disable it, go to **Admin…
What happens to existing tags if I disable manual ticket tagging?
Disabling manual ticket tagging in Zendesk does not remove existing tags from tickets. It only prevents new tags from being added manually through the ticket interface. Existing tags will remain on tickets, and you can still add, remove, or modify…
Can I disable a specific tag in Zendesk?
In Zendesk, you cannot disable a specific tag; you have to delete it if you no longer want it to be used. While you can disable manual or automatic ticket tagging, individual tags themselves do not have a disable option. If a tag is no longer…
Does automatic ticket tagging work for all languages in Zendesk?
Automatic ticket tagging in Zendesk primarily works for English and may not function correctly in other languages. The system scans ticket descriptions for words longer than two characters and matches them to existing tags. If your tickets are in a…
Can I see or adjust the tags automatically added by Zendesk?
Unfortunately, Zendesk does not provide an option to see or adjust the tags that are automatically added to tickets. The system automatically selects the top three matching tags based on the ticket description, but these cannot be manually reviewed…
Is it possible to hide automatic tags from the agent's view in Zendesk?
Currently, there is no built-in feature in Zendesk to hide automatic tags from the agent's ticket view. All tags, whether added manually or automatically, are visible in the ticket interface. If you need to manage tag visibility, you might need to…
Can I disable tags for certain multi-select fields in Zendesk?
In Zendesk, you cannot disable tags for specific multi-select fields. Each field value in a multi-select field must be associated with a tag. This requirement means that even if you find some tags redundant, they are necessary for the functionality…
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