Enable Messaging for Your Zendesk Bot
How do I enable messaging for my bot in Zendesk?
To enable messaging for your bot in Zendesk, you need to ensure that your account has migrated to the Agent Workspace. Once migrated, an administrator can enable messaging within the Admin Center.
Enabling messaging is crucial as it impacts the functionality of account features. A Chat admin will also need to make configuration changes for live chat and messaging. For more detailed steps, you can refer to the article on updating live chat settings.
More related questions
How can I create a bot in Zendesk messaging?
Creating a bot in Zendesk messaging is straightforward once messaging is enabled on your account. You can design your bot dialog to automate conversations with your customers. The bot will respond to inquiries using answers configured in the bot…
How do I add my bot to different channels in Zendesk?
To add your bot to different channels in Zendesk, you need to connect it to your widget and social channels. Bots have two statuses: draft and live. Ensure your bot is published and in live status to be utilized across your channels. For more…
Why can't I access the bot builder in Zendesk?
If you're unable to access the bot builder in Zendesk, it might be because you haven't enabled messaging or migrated to the Agent Workspace. Ensure that your account has been properly set up with these prerequisites. Once done, you should be able…
What are the prerequisites for using a bot in Zendesk messaging?
Before using a bot in Zendesk messaging, ensure that you have migrated to the Agent Workspace and enabled messaging. These steps are essential for accessing the bot builder and utilizing conversation bots for your web and mobile channels.
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